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Enhance customer experience by automating sales and marketing processes by leveraging RPA
Assist contact centre agents to handle customer queries and / or cancellation requests through Robotic Process Automation. Augment other channels such as self-service, visual IVRs, chatbots, etc; to reduce the load on contact centre agents.
Quickly translate valid and important information on own websites into different languages using translation tools and post on the website for wider broadcast.
Auto-prepare base reports (Monthly activity), accounting of payments in ERP (Daily Activity), clearance process (Daily Activity), and auto-reporting data extract (Daily Activity).
Retrieve the pre-approved customer details in the client web-based system. Update the customer details in the business system and retrieve the customer code, which is populated back into the client website. Post entry is done, create a customized PowerPoint presentation that is sent to the on-boarding customer.
Navigate to multiple system screens to retrieve the customer transaction history which helps the operator in reducing the search time to get the details such as customer name, verification details, previous discussion history. Auto-generate a ticket for each case which can be tracked by the Client Management Team.
Synchronize data across the systems of hundreds of B2B trading partners through robotics to alleviate repetitive data updations. Read emails from B2B partners and auto-update the details in internal scheduling mechanisms. Auto-update the details in the partners’ systems as per SLAs.
Monitor different news sources including local newspapers, blogs, and social media for comments related to the organization and its work. Perform analysis on the augmented content to get improved efficiency, faster insight, and greater statistical accuracy towards building faster responses to the customer feedback, enhanced customer satisfaction and confidence.
Book sales orders in the different business systems, such as SAP, from the spreadsheet files and other siloed databases.
Search the web for potential opportunities, tenders, and RFPs and populate the data in the CRM system for review by the Sales team.
Navigate through multiple enterprise systems to gather data across multiple touch points to resolve a service request posted through the CRM system or email.
Automate newsletter creation by picking relevant stories by searching news for pre-defined keywords on Google.
Eliminate duplication of efforts in working on the same service requests received through different channels such as web forms, telephone calls, apps, etc., by using RPA bots and send immediate customer acknowledgment.