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RPA Use Cases

HASSLE-FREE SHOPPING WITH 25 RPA USE CASES FOR RETAIL AND ECOMMERCE

Leverage RPA in your processes and make shopping easier and better for your customers and deliver superior service.

RPA Use Cases in Retail and eCommerce industry
RPA Use Case for Store Planning in Retail & eCommerce

Store Planning

Get insights on product placement based on past sales data. Use data driven decision making for store planning and arrange the store according to customer preferences. Strategically place products based on the customers' requirements and help them to have a seamless shopping experience

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Demand Supply Planning using RPA in Retail and eCommerce - Use Case

Demand-Supply Planning

Automate demand-supply planning and engage in data-driven decision making for asset management, customer support, supplier management and capacity management. Replace the manual work associated with gathering and standardizing data and simulations.

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Customer Support and Call Centre Processes using RPA in Retail and eCommerce - Use Case

Customer Support and Call Centre processes

Guide customers through automated bots and send them updates to keep them informed about products and offers. Address simple user queries and collect feedback for the sales team

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ERP Management using RPA in Retail and ecommerce

ERP Management

Automate billing, price changes, account payable and account receivable and engage in efficient inventory management. Track price changes, employee vacancies and generate reports. Integrate warehouse inventory and POS sales data into an automated ERP system.

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RPA Use case for Business and Sales Analytics in Retail and Ecommerce

Business and Sales Analytics

Automate sales analytics by offering real-time reports on customer behaviour related to particular product aspects. Use data driven-decision making to take decisions about trade promotions, reducing churn rate and new product introductions and retain more customers

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RPA Use case for Logistics and Supply chain management in Retail and eCommerce

Logistics and Supply Chain Management

Automate inventory level monitoring, customer support, shipment, order status tracking and reverse shipment and improve collaboration between suppliers, customers and distributors

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RPA Use case for Invoice Processing in Retail and eCommerce

Invoice Processing

Automatically log on to a vendor's website and read the configurable search filters. Interpret the content of documents in local drives, merge the documents according to their specifications and eliminate the manual process of quarterly visiting the vendor's website to collect tax invoices.

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Credit Reports in in Retail and eCommerce using RPA - Use Case

Credit Reports

Automate the generation of credit reports and mail it to customers. Improve compliance, control and auditability. Reduce human intervention and increase accuracy

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RPA Use Case for EOD and Month-end Report in Retail and eCommerce

EOD and Month-end Report

Automate generation of EOD and mont-end reports and mailing of these reports to the concerned team. Reduce manual efforts, increase efficiency and reduce turn-around time

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RPA Use Case for Inventory Management and Order Processing in Retail and eCommerce

Inventory Management and Order Processing

Automate the procurement of raw materials and components and reduce inventory-processing time. Automatically generate sales orders and invoices. Reduce stock outs and lead time and increase visibility across the supply chain. Increase tracking efficiency and customer loyalty

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RPA Use case for Customer Service Management in Retail and eCommerce

Customer Service Management

Improve processes, reduce costs and handle high volumes of customer requests quickly. Reduce turn-around time and increase customer satisfaction

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RPA Use Case for Product Categorization in Retail and eCommerce

Product Categorization

Categorize products in terms of both global and local Stock Keeping Units (SKUs). Place products in relevant categories based on multiple user-related factors and expedite improvement in product categorization

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Use Case of RPA for New Product Introduction in Retail and eCommerce

New Product Introductions

Automate processes related to alerts and monitoring of client opinions in real-time. Adjust pricing and production and perform more efficient inventory management

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RPA Use Case for Back Office Retail File Report in Retail and eCommerce

Back Office Retail File Report

Store the report from each store of a multi-chain retail network in a dedicated individual FTP server. Read the input from the terminal and gather all relevant information. Access each FTP server and download the file and finally aggregate all reports and dump them into a shared drive

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Return Processing in Retail and eCommerce

Returns Processing

Manage product returns to various stores in a multi-retail network effectively. Update required changes while altering the inventory database and also during customer billing. Reduce errors and increase efficiency

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RPA Use Case for HR Process Management

HR Process Management

Manage workflow and facilitate HR processes more productively. Assign shifts, measure time and attendance, audit sales, perform payroll and leave management, and assess employee performance

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RPA Use Case for Loyalty Management in Retail and eCommerce

Loyalty Management

Automate recording of earned loyalty points, redemption of loyalty points, trading of loyalty points, and management of customer and product details

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RPA Use Case for Merchandising Inventory Updates in Retail and eCommerce

Merchandising Inventory Updates

Display merchandisers' product portfolio on the e-commerce website. Automate uploading of product images in various product categories and enter the product attributes for each of the images. Read product catalogue images, make necessary modifications and upload them to the respective product folders

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E-Commerce Content Creation in Retail and eCommerce- RPA Use Case

E-commerce Content Creation

Automate creation of a product page, sourcing of data from multiple locations and their aggregation into a template file as per business rules.

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RPA Use Case for E-Commerce Product Categorization in Retail and eCommerce

E-commerce Product Categorization

Ensure seamless customer experience, assign attributes and categorize products based on customized product mapping rules to improve product visibility.

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RPA Use Case for Supply Chain Management in Retail and eCommerce

Supply Chain Management

Send notifications on the order status and raise alerts about inventory and other tasks involved in product shipping. Simplify inventory management by keeping a tab on inventory levels. Take into account the historical data and sketch out patterns in demand. Notify managers when product stock levels are low and automatically reorder products that go below a certain threshold level

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RPA Use Case for Payment Processing in Retail and eCommerce

Payment Processing

Unite all payment processes in a single mechanism that swiftly works across all the channels. Automate processes such as financial filings, accounts payable, accounts receivable and account reconciliation. Enable customers to perform secured transactions.

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RPA Use Case for Price Catalogue Management in Retail and eCommerce

Price Catalogue Management

Maintain price catalogues across a large number of supplier and customer relationship management systems. Increase accuracy in invoices. Incorporate latest price increases, make suitable adjustments and avoid undercharging the customers

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RPA Use Case for Document Exchange in Retail and eCommerce

Document Exchange

Validate and route inbound documents and information. Forward information to the relevant person or department along with detailed required action. Detect client number and associate incoming document with the data on the client or case management system. Expedite processing, improve customer service levels and decrease risk of documents going missing

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RPA Use Case for Product Data Quality Check in Retail and eCommerce

Product Data Quality Check

Perform quality checks about whether products are being uploaded and tagged correctly

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RPA USe Cases

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RPA USe Cases

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RPA USe Cases

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