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RPA Use Cases

RETAIL LIABILITIES

Automate your liability processes in the retail banking space

(RPA) Robotic Process Automation Use Case for Retail Liabilities Industry
Bulk Upload Process using RPA - Use Case

Bulk Upload Process

Auto-upload the processed data files in the core banking system through a batch mode.

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Speed Post Tracking using RPA Automation - Use Case

Speed Post Tracking

Auto-track daily mail to generate real-time reports on sent and delivered mails to customers. Also, automatically fetch the latest status update from the speed post website for the respective air waybill number.

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KYC Cheque Return using RPA - Use Case

KYC Cheque Return

Close the non-KYC compliant accounts as per the KYC Cheque Return policy of the bank.

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ATM-Non Bank Charge Updating process using RPA - Use Case

ATM-Non Bank Charge

Auto-reverse the fees charged on using another bank’s ATM for any transaction, as per the customer’s request, post required approvals.

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Account Closure Process using Robotic Process Automation RPA - Use Case

Account Closure

Expedite the account closure request raised in the CRM, verify the details and accordingly close the account in the core banking system.

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Remittance Processing using Robotic Process Automation RPA - Use Case

Remittance Processing

Manage the inward and outward remittance clearances automatically rejected and reversed to the source.

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Instant Account Creation - RPA Use Case in Retail Liabilities

Instant Account Creation

Create an instant welcome kit on opening of a new account. This includes all the terms and conditions and steps for operating the account, activating the debit card, etc.

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Other Bank ATM Refund -  RPA Use Case in Retail Liabilities

Other Bank ATM Refund

Refund the suspected amounts risen from the use of other bank ATMs to the customer.

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Re-KYC Processing using RPA Automation -  RPA Use Case in Retail Liabilities

Re-KYC

Perform the KYC every two years as per Reserve Bank of India requirement by validating the employee ID, serial number and other parameters.

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Extension Limit

Manage the increase in Cash Credit (CC) and Over Draft (OD) limits given to corporates.

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Mobile Number Updation in Banking Retail Liabilities using Robotic Process Automation RPA - Use Case

Mobile Number Updation

Auto-update the customer’s mobile number in the system after verifying the account number and other details from the core banking system.

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Account Portability

Facilitate account operation and account transfer from one branch to the other based on the customers’ request

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CSR Attachment Download using RPA - Use Case

CSR Attachment Download

Download all customer service request (CSR) attachments in a local folder for easy review and processing.

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Unlocking of Account using RPA - Use Case

Unlocking of Account

Address the issue of frozen / locked accounts due to incorrect passwords. Post the ‘reset password’ request, the required changes are auto-carried in the core banking system, through certain approvals.

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Vendor Activation using RPA - Use Case

Vendor Activation

Upload files received from vendors directly to the banking system after complete verification and authorization. Enables making accurate payments and avoids errors and duplication.

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RTGS Processing

Facilitate immediate transfer of money from one account to the other post-validation of beneficiary name, account number, routing number, amount, etc. In case of any invalid transaction, auto-reject and reverse the amount to the source.

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National Identification No. using Robotic Process Automation RPA - Use Case

National Identification Number

Auto-update the customer’s national identification number details across branches, received through the customer service application. Expedite the compliance for KYC and income tax requirements.

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Broker Onboarding using Robotic Process Automation RPA - Use Case

Broker Onboarding

Onboard a broker on the stock exchanges post verification of national identity number details and the broker certificate.

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RTGS Request Printing using Robotic Process Automation RPA - Use Case

RTGS Request Printing

Print the funds transfer request from the customer to another beneficiary.

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RPA Use Case in retail liabilities for Do Not Share (DNS) and Do Not Contact (DNC) requests

Do Not Share And Do Not Contact Lists

Enable the customer to avoid any unwanted marketing calls based on their Do Not Share (DNS) and Do Not Contact (DNC) requests that are auto-fed immediately in the business system.

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Tax Refund Processing using Robotic Process Automation RPA - Use Case

Tax Refund

Auto-process refund of the tax deducted, despite the customer submitting the required statutory forms.

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Credit Card Processing using Robotic Process Automation RPA - Use Case

Credit Card Processing

Auto-execute all requests including new credit card and updation of credit limits for existing customers after verifying credit scores for each.

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Courier Status Updation using Robotic Process Automation RPA - Use Case

Courier Status Updation

Auto-update the status of all couriers (letters / parcels) on the banking system based on the report shared by vendors.

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Debit Card Re-issuance using Robotic Process Automation RPA - Use Case

Debit Card Re-issuance

Automatically cancel the existing debit card of the customer and update the details of the new one issued in the core banking system.

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Voucher Posting using Robotic Process Automation RPA - Use Case

Voucher Posting

Auto-verify the approved voucher details and update them in the core banking system.

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Demand Draft Printing using Robotic Process Automation RPA - Use Case

Demand Draft Printing

Generate and print demand drafts / bankers’ cheques based on the customer’s request through phone banking.

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Online Brokerage Account

Expedite the updation of the customer’s online brokerage account for shares and other government intermediaries.

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Pre-closure Of Deposits using Robotic Process Automation RPA - Use Case

Pre-closure Of Deposits

Execute the premature closure of the customer’s Certificate of Deposit account after calculating the total payable amount including interest, tax deductions and transfer it to the savings bank account.

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NEFT Process using Robotic Process Automation RPA - Use Case

NEFT Process

Verify key information such as the routing number and the amount to be debited / credited. Post verification, auto-upload the valid transactions to the core banking system and auto-generate a transaction number for the transfer.

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Cheque Return Updation

Auto-update the details and status of the returned cheque in the core banking system.

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Debit Card Updation using Robotic Process Automation RPA - Use Case

Debit Card Updation

Auto-update the status on the customer’s debit card in the core banking system.

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Last Record Checking using Robotic Process Automation RPA - Use Case

Last Record Checking

Auto-track consignments sent through speed post.

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Non-Bank Trust Limit Process using RPA Use Case

Non-Bank Trust Limit

Auto-confirm other bank transactions to the customer based on their ATM withdrawal.

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Request Creation process using Robotic Process Automation RPA - Use Case

Request Creation

Create a service requisition directly for the back office. Send an SMS to the customer on his registered mobile number.

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Dormancy Activation using Robotic Process Automation RPA - Use Case

Dormancy Activation

Unfreeze an account which was termed dormant due to no transactions in the last 24 months post a series of approvals.

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Certificate of Deposit Booking using Robotic Process Automation RPA - Use Case

Certificate Of Deposit Booking

Auto-update the certificate of deposit (CD) details of the customer on the core banking system.

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Outward Remittance

Enable a native resident customer to transfer money of another currency to a beneficiary within or outside the country.

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Certificate of Deposit (CD) Opening in Banking Retail Liabilities using RPA Use Case

Certificate Of Deposit Opening

Expedite the opening of a new certificate of deposit (CD) account and update details in the system.

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Sweep Account - RPA Use Case in retail Liabilities

Sweep Account

Activate / deactivate / modify the sweep account facility and convert the specified amount in a savings account to a certificate of deposit and earn a special interest rate.

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Kids Sweep Out - RPA Use Case in retail Liabilities

Kids Sweep Out

Auto-create a certificate of deposit from a minor’s savings account after a certain threshold is achieved.

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15G & 15H Tax Exemption

Execute the exemption of tax deducted at source for select accounts based on the interest calculations as per 15G and 15H government norms, post validation of the customer details such as Name, National Identification Number, date of birth, income, forms submitted, etc.

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NACH Verification

Manage all debit and credit payments under the National Automated Clearing House (NACH) mechanism of the National Payments Corporation of India (NPCL). Auto-verify bulk transactions such as distribution of dividends, interest, salary, pension, consolidated ECS, etc.

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Deaf Account Processing using Robotic Process Automation RPA - retail liabilities Use Case

Deaf Account Processing

Auto-update the interest on deposits / account balances that are unclaimed for more than 10 years before these funds get transferred to the Reserve Bank of India under the Depositor Education and Awareness Fund (DEAF).

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NSDL - Robotic Process Automation RPA - Use Case

NSDL Update

Auto-update the nominee details directly from the bank’s core system to the NSDL website.

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AADHAR Seeding using Robotic Process Automation RPA - Use Case

AADHAR Seeding

Auto-update the customer’s AADHAR (National identity Number for India) details across all accounts in the core banking system, which helps in complying with the KYC requirements of Reserve Bank of India.

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Nostro Reconciliation process using Robotic Process Automation RPA - Retail liabilities Use Case

Nostro Reconciliation

Reconcile and collate entries of the trade CPC area using combinations of type of transaction (credit or debit), the amount, our reference, their reference, booking text and other parameters. This is done through two different mechanisms – local currency and foreign currency (Nostro).

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PPF Account Opening using Robotic Process Automation RPA - retail liabilities Use Case

PPF Account Opening

Expedite the account opening of a new Public Provident Fund (PPF) and associated formalities that are required as per the rules of the Government of India through robotics.

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Debit Card Automation

Use RPA bots to perform automation of debit card related activities, such as ready key activation, personalized cards request, ready key indent, duplicate pin request, debit card limit enhancement, debit card usage modification, hot-listed cards upload to SFTP, etc.

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15G Refund Process

Automate the 15G refund with RPA. Auto-refund the tax deducted despite the customer having submitted the required 15G/H forms by deploying bots.

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Electronic Foreign Account
Opening

Auto-create an NRI / Credit / Demat account in the core banking system and auto-update the currency type for the existing customers with RPA bots.

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Non-Customer ATM Dispute Resolution

Automate the dispute resolution for non-receipt of cash from ATM for other bank customer. Auto-access the ATM’s electronic journal log. In case of escalation of the matter when the dispute is not in favour of the customer, auto-access from the dispute management system dumps and the vendor details of the ATM. Automatically raise a service request for the CCTV footage and other details from respective vendors in CRM.

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Customer Master List (CML) Statement Download

Auto-download duplicate statement and customer master list (CML) report from the depository participant module by using bots.

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Cheque Truncated System (CTS) Outward Returns

Auto-generate batches of 200 to 300 files each from Clearing House Interface (CHI) server. Auto-merge files into one uploadable file for the core banking system for a pre-defined zone.

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Online National Pension Scheme (eNPS) process

Take the input of service request number for rejected account and the related reason. This process is performed on National Securities Depository Limited (NSDL) site. This is India specific process.

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CRM Quality Check

Automate CRM system quality audit using RPA. Identify the closure errors in service requests and change requests on the basis of pre-defined rules and logic. Audit large samples within a few hours and highlight the errors to the respective units.

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View Return Cheque Intimation

Auto-generate return cheque rejection letters through the integrated view module of the core banking system such as SAP.

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Integrated Payment System Refund

Automatically extract the cash back raw file from the shared server. Create a Cash Management System uploadable file to fetch the customer account number. Check the transaction details from the core banking system and upload the file in SWIFT application.

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Customer Information File (CIF) Creation

Open the primary or joint holder account. Take input details of the customer and fill the details in the core banking system.

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Shadow Credit Fraudulent Activity

As per federal guidelines, while providing shadow credit to customers detect potential fraudulent activities and auto-report to federal authorities within the stipulated time.

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Mark Pending And Revoke Pending Processes

Automate the mark pending and revoke pending processes involved in the regularization of the outward zone clearing through the core banking systems such as Finacle.

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Outward Clearance

Automate the processes related to outward clearance. In case of cheque return for a financial reason i.e. funds insufficient and exceeds arrangement, the cheque is dispatched to the customer’s address or branch by courier or post.

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NRI Re-designation

Create the approach document for bank induced re-designation of accounts from Resident to Non-Resident Indian. Receive the Unique Customer Identification Code (UCIC) based data through business intelligence unit and core banking system. Add service request numbers for reference. This is an India specific process.

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RTGS Credit Confirmation

Automatically download file from RTGS and after validation, upload on SMS site and auto-schedule for dissemination.

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Outward Clearing Acknowledgement SMS

Download files from the Outward system, validate the files, and upload them in the core banking system. Auto-trigger the SMS to the user from the digital monitoring products (DMP) solution.

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Enhanced Due Diligence (EDD) Service Request

Raise service requests related to Enhanced Due Diligence (EDD) on the Helpdesk website. Automate the intermediate steps and update the output in the input file. Auto-validate the Excel file.

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Central KYC

Use RPA bots to reject or confirm KYC records in the Central KYC site and give the status to the customer.

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NEFT Omni And SWIFT Checker

Auto-create bulk NEFT service requests in omni workflow. After scrutiny, upload the file to SWIFT system. Execute the outward NEFT through SWIFT. Compare the files from the SWIFT and Omni workflow and validate the particular transaction.

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Debit Card Status Updation

Auto-update the status on the customer’s debit card in the digital monitoring products (DMP) solution and core banking system.

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Fake Note Detection

Automate the process check for fake note currency. Sort the data on the basis of FIR and Non-FIR cases and report to federal authorities.

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Service Request Creation

Automate the process of service request creation for debit card and cheque return with RPA.

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Bankers
What you get:

A list of 100+ banking processes that can be automated with RPA

RPA use cases across Retail Banking, Corporate Banking, Direct Banking and Trade Finance

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