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RPA Use Cases

LOAN MANAGEMENT

Automate your entire loan management process and increase customer satisfaction

(RPA) Robotic Process Automation Use Cases for Loan Management Process
VAHAN Transaction system using RPA for Banking Retail Assets - Use Case

VAHAN Transaction system

RPA enabled mobile automation to auto-verify and auto-validate vehicle registration certificate by fetching inputs from multiple third-party applications, in this case, Government mobile applications, mParivahan and Vahan Master

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Loan Due Report Process in Loan Management Using RPA Automation Use Case

Loan Due Report

Use RPA bots to flag off loans that are due. Import a set of files from different branches and territories and create a single file by augmenting records. Auto-mail the file to stakeholders and the borrowers (customers) 15 days prior to the scheduled EMI or Loan repayment.

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Balance Register Process in Loan Management Using (RPA) Robotic Process Automation Use Case

Balance Register

Automate the balance register process to monitor whether all the charges that are necessary for loan processing are collected from the customer. If not, then various account types are auto-updated (credit/debit) to balance the data as per pre-defined rules.

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Loan Closure NOC Process in Loan Management using (RPA) Robotic Process Automation Use Case

Loan Closure NOC

Automate the process for issuing loan closure no objection certificate (NOC). On receiving the supporting documents and the pending loan amount cheque from the customer, the bot checks the core banking system for any further pending amount. If pending, the bot stops the further process and updates the corresponding remark in the system. If not pending, it initiates the NOC creation and auto-emails it to the concerned stakeholders for review and dispatch.

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Retail Asset Detail Modification Process in Loan Management using (RPA) Robotic Process Automation Use Case

Retail Asset Detail Modification

Use RPA bots to auto-check the documents received through loan applications. In case of any difference in the details from the existing data in the core banking system, then it triggers a new process to update the same in the system and routes it through a human approver in the Retail Asset Modification team. In case the customer does not have earlier savings account and only the loan account, the bot does the modification in the loan application system through a human approver.

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Express Loan Booking Process in Loan Management using (RPA) Robotic Process Automation Use Case

Express Loan Booking

Use RPA to book express loans. The bot prepares loan or leverages approval template followed by a loan voucher to disburse the loan. The bot updates the collected data through multiple touchpoints in the core banking system.

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Loan Repayment Process in Loan Management using (RPA) Robotic Process Automation Use Case

Loan Repayment

Use RPA bot to identify the account for which outstanding loan amount exists. Find whether the customer has sufficient amount in the account for loan repayment. Estimate proper value data on which repayment is mandated.

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Loan Exposure Report in Loan Management - (RPA) Robotic Process Automation Use Case

Loan Exposure Report

Generate a single file by retrieving all the records from different files to calculate the final loan amount due report. Auto-mail the file to all the stakeholders.

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Loan Exposure Sheet Generation in Loan Management - (RPA) Robotic Process Automation Use Case

Loan Exposure Sheet

Bot logs in to core banking site and fetches all data related to social security numbers and massages the data to generate a final output exposure excel file and XML file which is auto-mailed to all stakeholders. This helps to calculate the loan exposure.

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Gold Metal Loan (GML) Process in Loan Management using  (RPA) Robotic Process Automation Use Case

Gold Metal Loan (GML)

Verify the counter party borrowing Gold Metal Loan (GML) by touchbasing with various internal and third party systems (such as Murex, Metagrid, Income Tax, Section 20, GST, CAR, OFCC, Finacle, AMLOCK, IVIEW, LEI, etc., in India). Sanction the GML only if the counter party and its trade functionaries are clear in all the systems.

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Loan Request Posting Process in Loan Management using  (RPA) Robotic Process Automation Use Case

Loan Request Posting

Post loan requests received through omni-channel processing and customer service desk in the core loan management system.

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Loan Processing in Loan Management Process using  (RPA) Robotic Process Automation Use Case

Loan Processing

Verify credentials, process and disburse loans including new loans, PO financing and part disbursement.

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Fraud Detection in Loan Management using  (RPA) Robotic Process Automation Use Case

Fraud Detection

Use RPA bots coupled with Artificial Intelligence algorithms to collate data from various sources and data received with a loan application. Pass the loan application through an AML mechanism and third party affiliations to scan the application for eliminating potentially fraudulent loan applications.

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Loan Documents Migration Process using  (RPA) Robotic Process Automation Use Case

Loan Documents Migration

Migrate loan applications, scanned papers, and supportings from various repositories to a central document management system (DMS).
Augmenting intelligent data capture in the process enables the loan processing department to expedite the process of conversion of the loan applications into digital assets.

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Loan Application Process using  (RPA) Robotic Process Automation Use Case

Loan Application Process

Expedite the processing of high value loans by using RPA bots on a digital platform. Quickly obtain customer data, assess the value of the property that is mortgaged and obtain valuation reports from different sources to accelerate the process from weeks to a couple of days.

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SME Credit Management in Loan Management using  (RPA) Robotic Process Automation Use Case

SME Credit Management

Efficiently manage the small lines of credit and the capital injection requirement of small and medium sized enterprises (SMEs) and retailers even at peak seasons by engaging RPA bots atop an online digital platform. Improve the speed of processing though the online automated credit platform that makes it easy for SME businesses to apply for loans as well as for the lenders to speedily process and approve the loan applications.

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Loan Payment Processing using  (RPA) Robotic Process Automation Use Case

Loan Payment Processing

Gather missing information and additional data required for the process from third party sites. Apply payment procedures to borrowers' accounts in a timely fashion. Fulfill the mandates required for audits from statutory bodies that evaluate the speed of response to borrower requests.

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Delaying EMIs in Loan Management using  (RPA) Robotic Process Automation Use Case

Delaying EMIs

Engage RPA bots to update payment delay request for loans, mortgages, credit card payments, etc. Validate all details, match with credit systems, and automatically recommend approval/rejection.

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Payroll Protection Program for Small Business Administration (PPP SBA) - RPA Use Case

Payroll Protection Program for Small Business Administration (PPP SBA)

Engage RPA bots to process Payroll Protection Program for Small Business Administration (PPP SBA) loan applications and run the mandatory eligibility tests to clear backlogs and meet the SBA program deadline. This is US specific process.

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Small business funding in Loan Management Process using  (RPA) Robotic Process Automation Use Case

Small Business Funding

Process loan applications quickly by extracting data from borrower applications to update the lender’s database loan calculations. Accelerate the process of issuing necessary funds to small business customers by using RPA bots.

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Loan documentation quality control in Loan Management Process using  (RPA) Robotic Process Automation Use Case

Loan Documentation Quality Control

Use RPA bots to extract individual files form loan management system and combine them in a PDF. Use RPA to streamline the quality control process and make loan documentation more readily available for quality control and audit purposes.

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CERSEI Home Loan/Top-up Process in Banking Retail Assets using RPA Use Case

CERSAI Home Loan/Top-up

Check for frauds in lending against equitable mortgages as well as on multiple loans taken on the same asset across different banks through CERSAI portal. This is India specific process.

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Loan Foreclosure Maintenance using RPA Use Case

Loan Foreclosure Maintenance

Automatically validate the loan foreclosure requests received from the banking system.

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Robotic Process Automation (RPA) Use Case for Loan Reconciliation

Loan Reconciliation

Collate large-sized records received from various channels, which contain data such as last closing balance, current transactions, etc. Auto-reconcile the data. Process the exceptions manually.

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CERSAI Movable - RPA Use Case

CERSAI Movable

The Central Registry of Securitization Asset Reconstruction and Security Interest of India (CERSAI) is responsible for tracking loan and mortgage transactions and mortgage frauds. Auto-check for frauds in lending against equitable mortgages as well as for taking multiple loans on the same asset across different banks. Use RPA to automate direct updation of loan borrower and property details on their website from the core banking system for movable cases. This is India specific process.

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