The bank processed customer service requests manually which was tedious, lengthy, and time consuming. There was an increase in the workload for which the client wanted to automatically sort and analyse data from existing CSR system and improve turn-around-time in responding to customers.
Datamatics implemented its Robotic Process Automation solution, TruBot, along with Artificial Intelligence algorithms. TruBot automates and streamlines the complete process of responding to customer service requests. It tracks and responds customer requests as well as update them automatically in the customer service record system.
A leading global bank and financial services company
Banking & financial services