TruBot automates KYC form processing for a leading bank

The Challenge

As the bank's customers were increasing day by day, they faced a few issues while processing the KYC forms. They wanted to set up a faster and robust platform for processing those forms and  accommodate volume spikes while maintaining a very high accuracy level & customer satisfaction and reduce operational costs.

The Solutions

Datamatics helped the bank to redesign the forms for speeding up data capture and implemented its RPA tool, TruBot to automatically process the data, manage the entire KYC processing cycle including receipt of documents via fax, mail, courier, scanning, processing, validating, document management, archival, retrieval, and generation of MIS reports

The Results

Reduction in Man Hours

Increase in the Productivity

Increase in the cost efficiencies of“Run the Business”

Error Free System

Client

India's largest private sector bank

Industry

Banking and Financial Services

Region

India

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