TruBot Increases Speed for Credit Limit Extension for A Leading Bank

The Challenge

The bank received hundreds of credit extension requests on a daily basis which was risky as the details to be entered was critical and it would result in high impact on client and end-customer credibility. The emails had to read and validated against a predefined approval matrix.

The Solutions

Datamatics Implemented its RPA tool, TruBot to auto read the emails and unstructured texts and analyse the approved requests and update limit extensions in the core banking system. Datamatics’ AI powered tool, TruBot Neuro handles business exceptions with minimum manual intervention.

The Results

Achievement in Accuracy

Improvement in productivity

END-TO-END Automation of processes

Executed all credit limit extensions in REAL-TIME

Client

One of India’s most trusted financial institutions

Industry

Banking & Financial Services

Region

India

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